Logical, because software that is becoming increasingly smart can take a lot of work off your hands. A little website nowadays has a chatbot. And who can do without the necessary email automation or online scheduling of appointments? The trend for the coming years: (even) smarter chatbots & virtual assistants. Thanks to conversational AI, software is increasingly understanding what people mean. And that offers opportunities to further improve the Thailand Phone Number List customer experience. The chatbot is therefore taking over more and more tasks. For example, many companies now add a payment function to the chatbot on their website. And what about the chatbot as a recruiter? Sorting resumes, approaching candidates, scheduling job interviews: it can all be done automatically these days.
Chatbot development And the customer? The chatbot increasingly appreciates this. Especially if it has human traits, according to research. The majority of those surveyed prefer to chat with a persona who introduces themselves neatly. The next logical step: virtual assistants with visible avatars. In South Korea, a video of a newscaster who turned out to be an AI-powered Thailand Phone Number List avatar appeared in 2019. So the technology is already there. 7. Automatic testing becomes the norm Software is never finished. Just think of all the new insights that arise as soon as a website is put into use or if you want to address an extra target group. In this way a product remains subject to changes and updates. Testing the software is an important step in this. However, the way is changing. Where “test driven development” has been the norm for large organizations for some time, we are now also seeing this in SMEs and as part of education programmes. Manual software testing seems to have had its day.
The new trend: continuous and automated testing of functionality and display. Great strides have been made in the latter area in particular. We therefore expect that the use of tools to (automatically) check the display of your website or application will become commonplace. There are also handy solutions for functional, performance and security tests that allow you to Thailand Phone Number List run hundreds of tests at the touch of a button. These tools not only save a lot of work in the long term, but also ensure that action is taken automatically if a defect is detected. For example, an update to the live environment can be prevented automatically. 8. AI, big data and machine learning in decision making Artificial intelligence, big data and machine learning are indispensable. These technologies are being used more and more, especially in consumer electronics such as smartphones and the (e-)health sector.